Nina Suico · Portfolio
About
Professional narrative, operating contexts, capabilities, credentials, and working style.
Business Operations & Systems Analyst
Professional introduction
My career began close to the work itself: resolving customer and billing concerns, troubleshooting service issues, auditing orders, maintaining operational records, and supporting executives through time-sensitive priorities. Those roles taught me how small gaps in information, ownership, and follow-through affect both customers and delivery teams.
I later applied that operating context across recruitment, customer operations, sales, procurement, CRM workflows, project coordination, and client services. The throughline is practical systems work: understanding how work moves across functions, making handoffs clearer, and building structures that help teams execute and leaders make decisions.
Growing and operationally complex companies across Southeast Asia/APAC. Current market context includes Singapore, Malaysia, Philippines, Thailand, Vietnam, Indonesia.
Kuala Lumpur, Malaysia · Mobile across Southeast Asia · Open to remote and relocation opportunities
Career progression
The chronology includes concurrent, contract, and supplementary work. Overlaps are labeled where the source supports that context.
Frontline and operational foundationsCustomer contact, technical troubleshooting, order controls, logistics coordination, and accurate operational records.
August 2016 to January 2017
Customer Service, Billing & Technical Support Representative
Canadian Telecommunications Account
Inbound customer service and billing support followed by technical troubleshooting.
- Handled inbound billing and customer-service concerns.
- Moved into technical support after learning the account systems and troubleshooting procedures.
- Evidence: self reported
- Operating Systems
April 2017 to September 2017
Order Desk Auditor & Data Entry Officer
EO Business Process Outsourcing
Order auditing, discrepancy resolution, returns and logistics compliance, and high-volume data entry.
- Audited tire orders and resolved discrepancies with store managers.
- Supported returns and logistics compliance while maintaining high-volume order data.
- Evidence: self reported
- Operating Systems
- Decision Systems
Administrative and coordination depthExecutive and personal support requiring discretion, organization, and reliable follow-through.
December 2017 to May 2019
Executive Assistant & Personal Assistant
Various Employers
Contexts: Private business principal, diplomatic principals, and Neuto Entertainment
Executive, administrative, and personal support across confidential and time-sensitive priorities.
- Supported calendars, travel, correspondence, confidential documentation, and business priorities.
- Coordinated meetings, follow-ups, stakeholder communication, and administrative or sales-support requirements.
- Converted loosely defined requests into organized actions and completed deliverables.
- Evidence: self reported
- Operating Systems
Customer operations, recruitment, and commercial exposureCustomer escalation, cross-border recruitment, regulated operations, and commercial context.
June 2019 to July 2022
OTC Operations & Risk Support
Blitz Inc
OTC cryptocurrency operations, documentation, research, record maintenance, and internal control checks.
- Supported market and counterparty research, transaction documentation, and operational records.
- Maintained compliance-related logs used for transaction review and operational decision-making.
- Evidence: self reported
- Operating Systems
- Decision Systems
November 2019 to May 2020
Recruitment Operations Specialist
Shang-li Information Technology Co. Ltd. · Contract
Concurrent work: Concurrent with other work during this period.
Cross-border recruitment support for Philippine customer-service candidates relocating to Shanghai.
- Prepared job descriptions and supported screening, interviews, scheduling, evaluation, and candidate communication.
- Maintained applicant tracking and hiring documentation for coordination with the China-based team.
- Evidence: self reported
- Operating Systems
April 2022 to July 2022
Customer Operations Lead
Fast Gateway System
Concurrent work: Concurrent with other work during this period.
Remote customer operations for a fintech platform, including escalation, workflow, and reporting support.
- Coordinated customer escalations, agent activity, KYC/AML workflow support, and fraud-response tracking.
- Created fraud-response tracking and reporting routines to support management visibility and audit readiness.
- Evidence: self reported
- Operating Systems
- Decision Systems
Revenue, procurement, and project systemsRequirements, CRM and service records, supplier coordination, workflow testing, and proposed sales-system design.
August 2022 to September 2023
Business Operations, Sales & Procurement Lead
Red Team Partners
Cybersecurity sales, commercial operations, procurement, and cross-functional coordination across APAC and Europe.
- Supported client coordination, sales administration, vendor sourcing, procurement, and internal handoffs.
- Gathered requirements and coordinated testing and rollout activities for internal sales and procurement workflows.
- Translated technical and commercial inputs into quotations, supplier comparisons, order documentation, and next actions.
- Evidence: self reported
- Operating Systems
- Revenue & Client Systems
- Decision Systems
October 2023 to January 2024
Client Operations & IT Service Coordinator
Boab IT · Contract
Concurrent work: Concurrent with the start of the BPO Sales Group role.
Client, service, and CRM record coordination for an Australian IT services provider.
- Maintained client, service, and CRM records and coordinated first-line ticket triage with technical specialists.
- Built a documented employee-recognition nomination and reporting workflow using Microsoft 365 tools and Power BI.
- Evidence: self reported
- Operating Systems
- Revenue & Client Systems
- Decision Systems
January 2026 to March 2026
Sales Operations Architecture Consultant
The Retail Group UK · Contract project
Functional focus: Proposed sales operating-model design
Concurrent work: Time-bounded contract project concurrent with current roles.
Proposed warm-lead and multi-vertical cold-lead sales operating models.
- Designed proposed qualification, routing, channel-sequencing, handoff, and decision rules.
- Produced architecture and enablement materials; post-launch adoption and commercial outcomes were not verified.
- Evidence: self reported
- Operating Systems
- Revenue & Client Systems
- Decision Systems
Client services and cross-functional operating designCurrent work connecting client delivery, CRM enablement, partnerships, and special-project execution.
October 2023 to Present
Director of Client Services
BPO Sales Group
Functional focus: Business Operations & CRM Enablement
Concurrent work: Overlaps with separately documented contract and special-project work.
Client-service operations connecting business-development readiness, CRM enablement, recruitment, vendor coordination, and delivery handoffs.
- Supports discovery, letters of understanding, readiness trackers, BDA recruitment and enablement, CRM setup and training, RFQ documentation, campaigns, and dialer coordination.
- Creates SOPs, process maps, templates, enablement materials, feedback loops, and reporting structures.
- Coordinates clients, specialists, vendors, and business-development resources to clarify ownership and surface blockers.
- Evidence: self reported
- Operating Systems
- Revenue & Client Systems
- Decision Systems
January 2025 to Present
Head of Strategic Partnerships & Special Operations
Red Team Partners Group
Functional focus: Partnerships and special-project coordination
Concurrent work: Concurrent with the current BPO Sales Group role.
Confidential, high-priority partnership and cross-functional initiatives supporting the principal.
- Supports partnership research, qualification, commercial coordination, and follow-up.
- Translates loosely defined priorities into structured next actions and working materials.
- Evidence: self reported
- Operating Systems
- Revenue & Client Systems
Cross-functional capability development
Each chapter added another view of the same operating system: customer needs, administrative execution, commercial flow, delivery coordination, reporting, and management decisions.
Industries and operating contexts
- Fintech
- Cybersecurity
- Crypto
- BPO and client services
- B2B services
How the experience connects to the three capability pillars
Operating Systems
Frontline service, order controls, executive support, customer operations, project coordination, and client-service delivery developed a practical view of ownership, handoffs, and operating controls.
Revenue & Client Systems
Sales administration, qualification, account coordination, CRM enablement, recruitment, campaigns, and sales-to-delivery work connect commercial activity with usable client operations.
Decision Systems
Operational records, compliance logs, supplier comparisons, reporting structures, workflow testing, and management visibility requirements support evidence-aware decisions.
Credentials
- 5-Day AI Agents Intensive Course — Google × Kaggle (November 2025)Evidence pending
- Certified ScrumMaster (CSM)Evidence pending
- Lean Six Sigma Yellow BeltEvidence pending
- HubSpot Certifications — HubSpotEvidence pending
Working style
- Clarity before complexity
- Documented ownership and handoffs
- Practical controls teams can maintain
- Decision support grounded in operational context