Portrait of Nina Suico

Nina SuicoBusiness Operations & Systems Analyst

Business Operations & Systems Analyst

I fix the gaps between Sales, Operations, and Client Delivery.

I turn fragmented workflows, unclear handoffs, and disconnected operational data into practical systems teams can use and leaders can act on.

Growing and operationally complex companies across Southeast Asia/APAC.

Kuala Lumpur, Malaysia · Mobile across Southeast Asia · Open to remote and relocation opportunities

Cross-functional systems mapSales, Operations, and Client Delivery connect through handoffs to a central Nina Suico systems node, supporting better decisions.SalesOperationsClient DeliveryDecisionsNSConnected operating system

01 · Diagnose

Problems I Solve

02 · Structure

Three Capability Pillars

Operating Systems

Frontline service, order controls, executive support, customer operations, project coordination, and client-service delivery developed a practical view of ownership, handoffs, and operating controls.

  • Workflow and process design
  • SOPs and operating controls
  • Project delivery coordination
  • Cross-functional handoffs
  • Client and service operations
  • Continuous improvement

Revenue & Client Systems

Sales administration, qualification, account coordination, CRM enablement, recruitment, campaigns, and sales-to-delivery work connect commercial activity with usable client operations.

  • Sales operations
  • CRM enablement and governance
  • Pipeline and qualification workflows
  • Client lifecycle operations
  • Commercial coordination
  • Sales-to-delivery handoffs

Platform exposure: Salesforce, HubSpot, Zoho

Decision Systems

Operational records, compliance logs, supplier comparisons, reporting structures, workflow testing, and management visibility requirements support evidence-aware decisions.

  • Operational reporting
  • KPI design and monitoring
  • Dashboard requirements
  • Decision frameworks
  • Data-supported prioritization
  • Procurement and supplier evaluation

03 · Evidence

Selected Work

View all work

Portfolio Simulation

Business Operations Diagnostic & Process Redesign

A cross-industry operating model for diagnosing workflow failure, redesigning handoffs, and making execution measurable.

Portfolio simulation using synthetic business data. Designed to demonstrate the method, controls, and decision logic. No production implementation or realized business outcome is claimed.

  • Evidence: artifact supported
  • Implementation: simulated
  • Process mapping
  • RACI
  • Control matrix
  • KPI framework

Portfolio Simulation

Revenue Operations & Sales Performance System

A generalized B2B decision system for diagnosing funnel leakage, improving pipeline governance, and producing a defensible forecast.

Portfolio simulation using synthetic business data. Designed to demonstrate the method, controls, and decision logic. No production implementation or realized business outcome is claimed.

  • Evidence: artifact supported
  • Implementation: simulated
  • Revenue data model
  • Funnel analysis
  • Pipeline quality score
  • Forecast model

Portfolio Simulation

Strategic Procurement & Supplier Decision System

A generalized B2B decision system for comparing suppliers, exposing total cost, controlling risk, and governing onboarding.

Portfolio simulation using synthetic business data. Designed to demonstrate the method, controls, and decision logic. No production implementation or realized business outcome is claimed.

  • Evidence: artifact supported
  • Implementation: simulated
  • Weighted decision matrix
  • Total cost model
  • Risk controls
  • RACI

Portfolio Simulation

Project Delivery Recovery & Scrum Operating System

A generalized recovery system for stabilizing a stalled cross-functional initiative and restoring evidence-based delivery.

Portfolio simulation using synthetic business data. Designed to demonstrate the method, controls, and decision logic. No production implementation or realized business outcome is claimed.

  • Evidence: artifact supported
  • Implementation: simulated
  • Scrum
  • RAID log
  • Recovery backlog
  • Flow metrics

04 · Method

How I Work

  1. Understand the operating reality

    Map the workflow, information, constraints, and decisions before selecting a solution.

  2. Design for clear execution

    Define ownership, handoffs, controls, and useful reporting around the work.

  3. Keep evidence separate from assumptions

    Document what is implemented, demonstrated, simulated, or still proposed.

05 · Context

Operations work that connects the system

My foundation spans frontline service, administrative execution, recruitment, sales, procurement, CRM workflows, project coordination, and client services. That cross-functional context shapes how I design practical operating and decision systems.

Read the professional narrative

06 · Development

Credentials